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Privacy Policy

Last Updated: 2026-02-01

Guangzhou Firebird Information Technology Co., Ltd. ("Firebird Tech" or "we") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the SaleSpark platform.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, company name, and job title provided during registration.
  • Profile Data: Industry, experience level, sales type, and other details from your sales profile.
  • Training Content: Conversation logs, voice data, and training feedback generated during simulated sessions.
  • Payment Information: Payment details for subscriptions or credit pack purchases (processed by third-party payment providers).

1.2 Automatically Collected Information

  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Usage Data: Access times, page views, feature usage frequency, training duration, and scores.
  • Cookies and Similar Technologies: See our Cookie Policy for details.

2. How We Use Your Information

  • Provide, maintain, and improve the SaleSpark platform and services.
  • Personalize your training experience, including methodology and scenario recommendations.
  • Generate training assessment reports and skill growth analytics.
  • Process subscriptions and payment transactions.
  • Send service notifications, product updates, and marketing communications (opt-out available).
  • Conduct data analysis to improve our products and services.
  • Prevent fraud and ensure platform security.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who help operate our platform, bound by strict data protection agreements.
  • Enterprise Clients: If you use the platform through an enterprise account, your training data may be visible to enterprise administrators.
  • Legal Requirements: When required by law or legitimate government requests.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, encrypted database storage, access controls, and regular security audits. However, no method of transmission or storage is completely secure.

5. Data Retention

We retain your personal information for as long as your account is active and as needed to fulfill the purposes described in this policy. After account deletion, we will delete or anonymize your data within a reasonable period (typically 30 days), unless legally required to retain it longer.

6. Your Rights

  • Access: Request a copy of your personal information.
  • Correction: Request correction of inaccurate information.
  • Deletion: Request deletion of your personal information.
  • Data Portability: Request your data in a structured format.
  • Withdraw Consent: Withdraw your consent to data processing at any time.

To exercise these rights, contact us at [email protected].

7. Children's Privacy

SaleSpark is not intended for individuals under 16. We do not knowingly collect personal information from minors.

8. Policy Updates

We may update this Privacy Policy from time to time. Updated policies will be posted on this page with a revised "Last Updated" date. For significant changes, we will notify you via platform notifications or email.

9. Contact Us